Shipping Policy

Terms & Conditions:

When a tracking number for a package is automatically generated, a notification will be sent via email. The buyer must maintain constant monitoring of their package.  Our shipping system counts with the "Signature Request" process, which is a secure and efficient way of handling your order. 

The buyer must remain in constant tracking of the package in order to be present at the final package destination when the representative of the shipping agency arrives for delivery. The buyer can download the app "SHOP" to keep in touch with the item's tracking route. 

If the shipping delivery carriers arrive for delivery and the buyer is not present a notification might be left at the location and a message will appear on their account page notifying the receiver to contact them to make any necessary arrangement for the redelivery of the package, if the package is returned to our warehouse it will be classified as UNCLAIMED. 

IMPORTANT: Delivery Attempts are considered a successful delivery and it's the buyer's full responsibility to contact the carrier used (USPS, UPS, Fedex, DHL, Etc,.) to retrieve their package and make the necessary arrangements for either pick up the package in person at their location (Most Recommended Option) or to Re-Schedule for the delivery of the package (Not recommended, not an accurate option when shipped USPS).

NOTE: IF YOU DECIDE TO REFUSED THE PACKAGE OR THE PACKAGE GETS SHIPPED BACK TO US AS UNCLAIMED, WE ARE NOT RESPONSIBLE FOR THE TIME IN TRANSIT BACK TO US VIA THE POSTAL SERVICE AND NO REFUND OF THE PURCHASED PRICE LESS SHIPPING & HANDLING WILL BE ISSUE UNTIL THE PACKAGE AND ALL ITEMS ARE RECEIVE IN GOOD CONDITIONS AND IN FULL AT OUR RETURN ADDRESS IN USA.

NOTE: Due to high demand, please allow (2-3 Business Days) to receive an email notification with your Package’s Tracking Number (Please add our email address info@splitenderpro.com to your contacts to avoid any email notifications to end up in your Spam/Junk Basket). For Domestic Shipping, we use USPS Priority Mail & for Most International addresses we use DHL Express or Fedex International Economy. UNCLAIMED Returned Packages are subject to a 20% Restocking Fee or the deduction total of $24.95 for Domestic Shipments and $59.95 for International Shipments, no exceptions. Even when we offer free shipping, our company incurs in all Shipping & Handling cost for your order.

Please, keep track of your package in order to avoid your item to return to us.

International orders, which now include the EU, may be subject to customs or import duties and taxes once they reach their destination country outside the UK. Our system is programmed to calculate the VAT expenses of the purchase. You must contact the customs agency about import charges and taxes.

EU Orders - Please note that all orders entering European countries after Brexit are now subject to customs / duty charges that are payable by the customer. As customs vary from country to country, we are unfortunately unable to advise on these charges and we recommend that you contact your local customs office for more information before placing your order.

THP, INC. reserve the rights to refuse and cancel any order should the Shipping Charges overlap the actual amount paid by any given customer unless the customer is willing to paid the difference for the shipping cost base on their shipping destination address. Should we find out the Destination Address is too costly using any of the shipping companies available to us, an email will be send to the email included on the order with the best options for the customer to chose or to request cancellation of the order.

NOTE: International Shipping Rates has gone up dramatically in the last year and we try to maintain a fairly low rate as much as we can to most International Destinations.  

Import Duties or Taxes to any Country are sole responsibility of each Buyer/Consignee/Receiver and they variate from Country to Country. For more details in regards to import duties please contact your local CUSTOMS Offices in your Country.